Deposits:-  A deposit of at least one nights rate per person is required at the time of making a reservation. Deposits are

non refundable or transferable, with the balance of the room being payable by cash on arrival. Additional charges will

be made for balances being paid by either credit or debit cards, these being 3% extra for credit cards and £1 extra for

debit cards. Please note that the cardholder who pays the deposit is responsible for all costs involved in the reservation.

Cancellations:-  Cancellation of a booking must be made in writing or by e-mail. If you cancel a booking or part of a

booking up to twenty-four hours prior to arrival you will lose your deposit. The full balance will be charged for any

cancellation within twenty-four hours of arrival.

Non-Arrival of Guests:-  Should you have booked a room and paid a deposit and fail to arrive at the hotel, we then

reserve the right to charge to your credit / debit card the remainder of the full amount that would have been payable had

you arrived and fulfilled your booking

Curtailment:-  We are unfortunately unable to refund any charges to guests who decide to reduce the length of their

stay after arriving. Changes can made up to twenty-four hours prior to arrival, except that is to reduce the booking

to just one nights stay.

Arrival & Departure:-  Rooms will generally be made available from 2pm on the day of arrival with check-out being 

by 11am on the day of departure. A later check-out may be possible subject to availability at an additional charge. On

the day of departure luggage may be left with us at our discretion, though we will not be held responsible for any loss

or damage incurred.

Payment:-  Any balance due on the reservation must be paid on arrival. You must pay any other money owing before

departure. If you fail to do so, we will take any action necessary to recover any money due including any legal costs.

We reserve the right to use your credit or debit card without further request if necessary.

Hotel Property:-  Please check you are happy with the condition of your room(s) on arrival, which are prepared to a

high standard. If you notice any damage or missing items in your room you must inform us immediately. We reserve

the right to charge you for the full cost of repairing or replacing any loss or damage that you or your party cause to

hotel property during your stay. The credit or debit card of the person who made the booking will be charged

accordingly.

Insurance:-  It is advisable to take out UK holiday insurance so that you are covered for cancellation, curtailment,

personal baggage, valuables and cash, as we will not be held responsible for any of the above.

Complaints Procedure:-  In the unfortunate event of a complaint, please bring it to our attention during your stay

in order for us to try to rectify the problem. If the problem has not been solved satisfactorily then you may write or

e-mail Keith or Tony with full details and we will investigate the matter further.

Pride Lodge,  12 High Street,  Blackpool,  Lancs,  FY1 2BL.    E-mail:  mail@pridelodge.com